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Type Name Date Topic Presenter Dashboards and Analytics - July 20, 2010 - Charlie Kriefall and Lindsay Laven 7/20/2010 Dashboards and Anayltics Charlie Kriefall and Lindsay Laven Essentials 7-7-10 - E-mail Router and Outlook considerations - Ted Hajnasiewicz 7/7/2010 E-Mail Router and Outlook Options Ted Hajnasiewicz CRM Essentials - June 2, 2010 - Service Scheduling 6/2/2010 Service Scheduling Jeremy Winchell Convergence, Office, and Sharepoint 2010 - Bart Sneary and Wes Preston 5/18/2010 Convergence 2010 Review, Office and SharePoint 2010 ties to CRM Bart Sneary and Wes Preston Security Concepts - Ilja Gregor 4/7/2010 Security Concepts in CRM Ilja Gregor Social Networking and CRM - Dana Sosa - March 23, 2010 3/23/2010 Social Networking and CRM Dana Sosa Financial Services Solutions - Bill Goergen - March 18, 2010 3/18/2010 Financial Services Solutions Bill Goergen, Bart Sneary, Bryan Wilkens, and Tom Feher CRM Forms Optimization - Andrew Zimmer and Bill Goergen - March 3, 2010 3/3/2010 CRM Forms Optimization Andrew Zimmer and Bill Goergen Salesforce.com comparison with MSCRM - Bart Sneary - Feb 3, 2010 2/3/2010 Salesforce.com coparison with MSCRM Bart Sneary Marketing Automation - Bill Goergen - Jan19, 2010 1/19/2010 Marketing Automation Bill Goergen CRM Online Dashboards - Bart Sneary - Jan 6, 2010 1/6/2010 CRM Online Dashboards Bart Sneary CRM Online Internet Marketing - Jeremy Winchell - Dec 2, 2009 12/2/2009 CRM Online Internet Marketing Jeremy Winchell Integration Best Practices - Josh Dean and jim Duevel - November 17, 2009 11/17/2009 Integration Best Practices Josh Dean, Jim Duevel, and Andrew Zimmer E-mail Best Practices - Dana Sosa - November 4, 2009 11/4/2009 E-Mail Best Practices Dana Sosa Relationships Explained - Ilja Gregor - October 7, 2009 10/7/2009 Relationships Explained Ilja Gregor Optimal Customer Service Contact Center 9/22/2009 Optimal Customer Service Contact Center Jeremy Winchell and Tim Bakke Advanced Find Tips and Tricks 9/2/2009 Advanced Find Tips and Tricks Bill Goergen CRM to track Enhancement Requests 8/5/2009 Using CRM to track Enhancement Requests Ilja Gregor Extending the Platform - Andrew Zimmer and Jeremy Winchell - July 22, 2009 7/22/2009 Extending the Platform Andrew Zimmer and Jeremy Winchell Event Management - Dana Sosa - July 1, 2009 7/1/2009 Event Management Dana Sosa eService - Ted Hajnasiewicz and Josh Dean - June 3,2009 6/3/2009 eService Ted Hajnasiewicz and Josh Dean