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Type Name Date Topic Presenter CRM Forms Optimization - Andrew Zimmer and Bill Goergen - March 3, 2010 3/3/2010 CRM Forms Optimization Andrew Zimmer and Bill Goergen Salesforce.com comparison with MSCRM - Bart Sneary - Feb 3, 2010 2/3/2010 Salesforce.com coparison with MSCRM Bart Sneary Marketing Automation - Bill Goergen - Jan19, 2010 1/19/2010 Marketing Automation Bill Goergen CRM Online Dashboards - Bart Sneary - Jan 6, 2010 1/6/2010 CRM Online Dashboards Bart Sneary CRM Online Internet Marketing - Jeremy Winchell - Dec 2, 2009 12/2/2009 CRM Online Internet Marketing Jeremy Winchell Integration Best Practices - Josh Dean and jim Duevel - November 17, 2009 11/17/2009 Integration Best Practices Josh Dean, Jim Duevel, and Andrew Zimmer E-mail Best Practices - Dana Sosa - November 4, 2009 11/4/2009 E-Mail Best Practices Dana Sosa Relationships Explained - Ilja Gregor - October 7, 2009 10/7/2009 Relationships Explained Ilja Gregor Optimal Customer Service Contact Center 9/22/2009 Optimal Customer Service Contact Center Jeremy Winchell and Tim Bakke Advanced Find Tips and Tricks 9/2/2009 Advanced Find Tips and Tricks Bill Goergen CRM to track Enhancement Requests 8/5/2009 Using CRM to track Enhancement Requests Ilja Gregor Extending the Platform - Andrew Zimmer and Jeremy Winchell - July 22, 2009 7/22/2009 Extending the Platform Andrew Zimmer and Jeremy Winchell Event Management - Dana Sosa - July 1, 2009 7/1/2009 Event Management Dana Sosa eService - Ted Hajnasiewicz and Josh Dean - June 3,2009 6/3/2009 eService Ted Hajnasiewicz and Josh Dean