When you use Microsoft Business Solutions CRM Sales for Outlook (the Outlook client) for storing and tracking customer and lead information, you can use the mail merge feature to create a personalized e-mail message and send it to a list of recipients that you select. You can also use this feature to create labels and personalized letters for bulk mailings.

If you are using Microsoft Word 2002 or later, a Microsoft CRM activity is created for each record. If you are using an earlier version of Microsoft Word, no activity is created in Microsoft CRM.

 

Here is a link to an article giving tips and tricks for using the Mail Merge function in Microsoft CRM.