Sarah -

I believe we have some more investigation to do here. 

I delete my emails out of the 'My Work' folder all the time and they stay underneith any record that email is associated with.  So if I have a Contact in the To: or From: fields and the Account or Case in the Regarding field, after I delete that email from My Work, it still remains under the Account, Contact, etc...

 

Let me see if maybe at some time this was a bug.  Inetium's CRM system is caught up on all of the hotfixes for CRM.  Maybe you are just missing a hotfix on your system.

 

I will get back to you.

Thanks for your posting.

Amy