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How to delete an e-mail activity from the My Work folder in Microsoft CRM Workplace (895604)

INTRODUCTION
In Microsoft Business Solutions CRM Workplace, you can use two methods to delete an e-mail activity from the My Work folder. However, the methods produce different results. Use method 1 if you want to remove an e-mail activity from the folder but not from the Microsoft CRM entities that are associated with the e-mail activity. Use method 2 if you want to remove the e-mail activity from the folder and from the Microsoft CRM entities that are associated with the e-mail activity.
MORE INFORMATION
Method 1: Delete the e-mail activity from the folder
Open the Microsoft CRM Web client.
Click GoTo, point to Workplace, and then click Workplace.
Click the folder that contains the e-mail activity that you want to delete.
Select the e-mail activity, click Action, and then click Delete.
After you receive the following message, click OK:

This action will delete the selected e-mail activities from the queue; it will not delete them from the system. Would you like to continue?
Method 2: Delete the e-mail activity from the folder and from the associated Microsoft CRM entities
Open the Microsoft CRM Web client.
Click GoTo, point to Workplace, and then click Workplace.
Click the folder that contains the e-mail activity that you want to delete.
Double-click the e-mail activity to open it.
Click Action, and then click Delete E-mail.
After you receive the following message, click OK:

This action will also attempt to remove any records that are attached to the records you have selected. This action cannot be undone. Would you like to continue?

 

Amy