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Type Name Topic Presenter(s) Meeting Date File Size Zap_Overview_for_Webinar_Incl_Survey Dashboards and Visualizing Data - Zap portion Lindsay Laven 7/20/2010 2679 KB CRM Business Intelligence Dashboards and Business Intelligence using MS Toolset Charlie Kriefall 7/20/2010 977 KB CRM Essentials Webinar 7-7-10 CRM Essentials Webinar PPT 7-7-10 Ted Hajnasiewicz 7/7/2010 854 KB Final CRM Essentials Webinar 5-18-10 Convergence 2010 Review and SharePoint and Office 2010 Impact to CRM Bart Sneary and Wes Preston 5/18/2010 11573 KB CRM Essentials - Working with Mail Merge CRM Essentials - Mail Merge Tips & Tricks Dana sosa 5/5/2010 428 KB CRM Essentials - Managing and Simplifying security Security - Managing and Simplifying Ilja Gregor 4/7/2010 718 KB CRM Essentials Social CRM Presentation Social Media and CRM Dana Sosa 3/23/2010 4547 KB Forms SDK Webinar Modifying the form using the SDK Andrew Zimmer and Bill Goergen 3/3/2010 434 KB Inetium Financial Services Webcast Final 2 Financial Services CRM Overview - Using CRM to Cross Sell/Up Sell Bill Goergen, Tom Feher (Microsoft), Bart Sneary, Bryan Wilkens (Bank Midwest) 2/24/2010 7117 KB CRM Essentials Webinar - Salesforce.com Comparison Salesforce.com comparison with Microsoft CRM Bart Sneary 2/3/2010 1123 KB Marketing Automation Marketing Automation - Making Campaigns Work Bill Goergen 1/19/2010 1222 KB CRM Essentials - Online Dashboards - Bart Sneary CRM Online Dashboards Bart Sneary 1/6/2010 580 KB CRM_Essentials_InternetMarketing_CRMOnline CRM Online and Internet Marketing wth AdCenter Jeremy Winchell & Bart Sneary 12/2/2009 508 KB CRM_Essentials-Integrations_11-17-09 CRM Integration Essentials Slide Deck Josh Dean, Jim Duevel, and Andrew Zimmer 11/17/2009 561 KB CRM-Essentials Webinar-Nov-2009_Email_CRM CRM Essentials-Email & CRM Dana Sosa 11/4/2009 1535 KB Relationships Webinar Relationships in CRM Ilja Gregor 10/7/2009 596 KB CRMStatementOfDirectionAugust09FINAL Optimal Customer Service Contact Center Jeremy Winchell and Tim Bakke 9/22/2009 1420 KB Customer Service Contact Center Part 1 Optimal Customer Service Contact Center Jeremy Winchell and Tim Bakke 9/22/2009 1271 KB Customer Service Contact Center Part 2 Optimal Customer Service Contact Center Jeremy Winchell and Tim Bakke 9/22/2009 3022 KB CRM-Essentials Advanced Find 020909 Advanced Find Tips and Tricks Bill Goergen 9/2/2009 903 KB CRM-Essentials Webinar-PresentationCRM Requests 8-5 Using CRM to track Enhancement Requests Ilja Gregor 8/5/2009 1523 KB CRM-Essentials-July-2009-Extending_CRM Extending the CRM platform through custom code Andrew Zimmer and Jeremy Winchell 7/22/2009 372 KB Custom Platform Extensions Code Extending the CRM platform through custom code Andrew Zimmer and Jeremy Winchell 7/22/2009 9029 KB CRM-Essentials Webinar-July-2009_EMA-Presentation Event Management Accelerator Dana Sosa 7/1/2009 269 KB CRM-Essentials-May-2009_EMA eService and Event Management Accelerators Ted Hajnasiewicz, Josh Dean, and Dana Sosa 5/19/2009 803 KB CRM-Essentials-March-2009 CRM and SharePoint - Better Together Eric Raarup 3/19/2009 4338 KB Jan_2009_CRMUG CRM Analytics Accelerator v1.0 Eric Raarup and Josh Dean 1/20/2009 4177 KB Nov 2008 CRMUG CRM 4.0 Workflow Engine Jeremy Winchell 11/6/2008 1487 KB 2008 - July CRMUG CRM 4.0 Reporting Tips and Tricks Jessica Noaeill 7/30/2008 269 KB 2008 - April CRMUG CRM Marketing Automation Ryan Toenies 4/17/2008 1374 KB